ALL PRODUCTS

Delivery Information

FRESH TRUFFLE ORDERS delivery costs and timing;

Destination      Truffles Shipped                 Truffles Arrive        Flat Rate Del Charge
UK Mon, Tues, Wed, Thurs Next Day Pre-5pm
If ordered before 2pm
£ 5.95
UK Mon, Tues, Wed, Thurs, Fri Next Day Pre-12pm
If ordered before 2pm
£ 7.95
Europe Zone 1 Mon, Tues, Wed, Thurs Next Day
If ordered before 2pm
£ 25
Europe Zone 2 Mon, Tues, Wed, Thurs Next Day
If ordered before 2pm
£35
USA Mon, Tues, Wed 1-2 Days
If ordered before 2pm
£ 40
Asia Mon, Tues 2 Days
If ordered before 2pm
£ 60

 

When we receive your order for fresh truffles, within 24 working hours of order we will contact you and advise delivery date.

If you need truffles shipped immediately for next day delivery, please call our office or message us when placing your order.

Truffles are always shipped using refrigerated cold packaging by express signed for service. We will only ship very fresh recently hunted truffles, when truffles run out, clients have to wait for arrival of the next fresh batch.

If you need your Truffles for a specific date, just call our UK order hotline 033 33 44 55 79, to discuss your delivery requirements, or send the details to us via email.

We can deliver Truffles on Saturday, but there is a surcharge, please call for details.

Truffle Oil and Other Truffle Product Orders

UK

All Truffle Oil and Truffle Product orders are shipped same day (working day’s before 2pm) by Royal Mail or DPD. We offer 3 working day delivery & tracked next working day delivery.

There is a per shipment delivery charge of £ 1.95 plus £ 1.00 for each item. Next day deliveries are £5.95 (pre-5pm delivery) or £7.95 (pre-12pm delivery).

All Truffle Product orders (ie excl fresh truffles) of value £75 or more are DELIVERED FREE to the UK.

Europe Zones 1 and 2

For Truffle Oil and Truffle Product orders there is a per shipment delivery charge. Orders with a total weight of under 1Kg are charged at £11.95. Orders between 1Kg and 2Kg are charged at £15.95. Orders between 2Kg and 3Kg are charged at £24.95 and orders over 3Kg are charged at £34.95.

All Truffle Product orders (ie excl fresh truffles) of value £ 100 (or € equiv) are FREE DELIVERED to anywhere in Europe.

Truffle Butter shipments to Europe are sent via DHL Express so are charged at the same rate as Fresh Truffle deliveries.

USA and the Rest of the World

For Truffle Oil and Truffle Product orders there is a per shipment delivery charge of £20 plus £5 per item.

Unfortunately we are not able to ship Truffle Butter products to non European locations.

Please note our couriers cannot deliver on National or Public Holidays. If you require Saturday delivery, please call to arrange.

NEED TRUFFLES FOR A SPECIFIC DATE ?

JUST CALL US !

Receipt of Truffles

For receipt of Truffles, it is essential to provide an address where someone is available to accept delivery as courier services require a signature on receipt of goods.

Import Duties

There are no taxes, import duties or other charges payable on truffle shipments to the UK or elsewhere within the EU.

For other countries, duties and/or import taxes may apply. It is the receiver’s responsibility to pay any duties, taxes or other charges imposed as a result of action by local customs authorities.

Black Winter Truffle 140 Grams

PLEASE NOTE; OUR COURIERS DO NOT DELIVER ON NATIONAL OR PUBLIC HOLIDAYS

Returns

Customer satisfaction is of paramount importance to us.  The quality of our products is guaranteed, however if there is a problem with any goods purchased from us, or you are dissatisfied with our products in any way, we will happily refund any payments made but goods must be returned to us.  We are unable to process refund claims for goods that have been consumed.  For any faulty goods, we will also reimburse your cost of returning the rejected goods to us.